Frequently Asked Questions


Can I use a personal check or money order?

Our website currently accepts only credit cards, gift cards, and E-gift codes.

Where can I find gift certificates?

You may purchase a Gift Code here. (Please note that these gift codes are only usable online - they cannot be used at a local Do it Best store.)

Many of our local stores do also offer gift certificates and gift cards in their stores. Find your nearest store location here.


Can I get a catalog?

Every product available to purchase through the website is shown on the website.

If you are looking for a printed catalog, many of our local store locations do offer seasonal catalogs. Find a store near you by using our Store Locator.

Where can I see an owner's manual?

At the bottom of our site, click the link entitled "Product Manuals"

Where can I find a Safety Data Sheet (SDS)?

A link to request an SDS is available on the product page under "More Information."


What forms of payment do you accept?

We accept Visa, Discover, American Express, Do it Best Gift Cards, and MasterCard.

How do I apply a nonprofit tax id to my order?

First, you will need to set up an account

Then call a Customer Service Representative at (855) 828-9792 to find out how to mail, email, or fax your tax exemption certificate.

Once your account is approved as a not-for-profit, you will be able to enter your tax id number on the Shopping Cart page.

Why won't my promo code work?

If you found a promo code online at a site like or, odds are it is a fake or long since expired.

If your promo code is valid, it may have been a one-time use code, a codes for specific products or departments, or it may have expired.

For additional help, please call a Customer Service Representative at (855) 828-9792.

Your Order

What is the status of my order?

Please log into your account to review your order status.

When will my order ship?

We usually ship most orders within 24 hours. If we encounter any issue with your order, we will notify you by email or telephone as soon as possible.


Why can't I ship an item via Ship-to-Store?

Some items may show as not available for the Free Ship-to-Store option. We have eight regional Do it Best warehouses, and each of our stores is stocked from the one closest to them. If the item you're purchasing is not in stock at that warehouse, it can be sent to you via UPS, but will not be available for Free Ship-to-Store.

Why can't I ship an item via Ship-to-Address?

Some items may be too large or heavy to ship via UPS. These items will offer Free Ship-to-Store as your only shipping option.

How do I find out my shipping cost?

If you have your order shipped to a store, there is no shipping cost.

If you plan to have the order sent to you directly, look in your shopping cart's order summary. Under "Shipping," you can enter your zip code and click "Estimate."

What shipping options are available?

To most locations, we ship via UPS Ground and UPS 2nd Day Air. 

To Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses, we will send your order using USPS Priority Mail.

Do you ship to destinations outside of the USA?

With the exception of APO/FPO addresses, we do not ship outside the United States. We use UPS to ship most orders, while shipments to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses are sent via USPS Priority Mail.

Changing/Cancelling Orders

How do I change my order?

Our system does not allow for changes to an order once it is placed. If a change needs to be made, please contact a Customer Service Representative at (855) 828-9792 to cancel the order, and then place the correct one online.

How do I cancel my order?

We are able to cancel an order until it ships. If you need to cancel your order, please contact a Customer Service Representative at (855) 828-9792.

Returns and Refunds

How do I return an item?

Items must be returned in their original condition within 30 days of purchase.

If you picked up your order at a store, please return the item to the same store. Once they have processed the return, we will refund the original credit card used.

If your order was shipped to you directly, call a Customer Service Representative at (855) 828-9792 for return details. Once the item has been returned to our warehouse, we will process the refund onto your credit card.

Why isn't my credit card showing my refund?

We do refund credit cards immediately. However, your financial institution may take anywhere from 2 to 30 days to post the credit to your account.

Local Do it Best Stores

Is there a store near me?

We have over 3,800 Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store.

Is the online price the same as in-store price?

Prices shown on are online prices only. Each Do it Best store is independently owned and operated, so your local store may have the same item for a different price. If you wish to get the item at the online price, order it on the website and choose Free Ship-to-Store at checkout.

Can I use my Best Rewards card on

The rewards cards are specific to each local Do it Best store. Contact your local store for details on the program's benefits and rewards. Please note that online purchases at do not count towards rewards purchases.

How do I start my own Do It Best store?

We have a large network of over 3,800 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. To get more information, check out Independents Do it Best or contact our Member Services department at (260) 748-5551.

Customer Service

Do you have a toll-free number to call?

Yes! You can reach a Customer Service Representatives toll-free at (855) 828-9792. You can also contact us here.

Wrong/Damaged Items

I just received my order and you sent the wrong item!

Our shipping accuracy rates are over 99%. But every once in awhile, we do make mistakes. If we made an error with your order, we sincerely apologize. Please call a Customer Service Representative at (855) 828-9792 and we will work to get it taken care of as quickly as possible.

My order arrived damaged, what should I do?

If your order was shipped directly to you, please call a Customer Service Representative at (855) 828-9792.

If your order was sent Free Ship-to-Store, please inspect your product(s) before leaving the store. If you notice the damage only after leaving the store, please return it to the store immediately. The store will contact us and go over your options with you.

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