Return Information

Returning a Purchase

If something you ordered isn't right, no problem. It’s easy to return it to us. Here’s what you need to do:

Ship-to-Store Orders

Please return to the store where you picked up your order, as long as it is within 30 days of the pick-up date. If that location isn't convenient for you, or you can’t get there within 30 days, please contact Customer Care at (855) 828-9792.

You’ll need to bring the following things with you to your Do it Best affiliate:

1. The item(s) in unused and like-new condition with original packaging, parts, accessories and all paperwork.

2. A copy of your order confirmation. If you can’t find it, no problem a store associate can find your information using your name, order number or email address.

3. A government issued form of identification.

Your refund, including the applicable sales tax, will be issued in the same form of payment that was originally used for the purchase.

Ship-to-Address Orders

You’ll need to return item(s) to our warehouse within 30 days of the delivery date. Your order came with a pre-printed shipping label just in case. It is important that you return the merchandise to our warehouse, rather than a physical store location, since not all stores participate in the Ship-to-Store program.

Here’s what you need to do:

1. Make sure the return item(s) are in unused and like-new condition with original packaging, parts, accessories and all the paperwork.

2. Email us or call us (855) 828-9792 to let us know you are returning the product. Please have your order number (located on your packing slip) and give it to the Customer Care Representative and provide the reason for your return.  An RMA # will be given to you.

3. Write the RMA # in two places:

  • On the packing slip (there is a designated spot for the RMA #)
  • On the return label provided to you (there is a designated spot for the RMA #)

 4. Box the item securely. Include the packing slip with RMA #. Tape the pre-printed/pre-paid return-shipping label (included with your purchase) to the outside of the box. Follow the instructions provided by Customer Service regarding how the item should be shipped back.

Once we get your item(s) back, we will process your refund including applicable sales taxes. Once processed, please allow 10 business days to see the refund on your original form of payment. Refunds are issued in the same form of payment originally used for your purchase:

  • If you are returning a single item on an order with multiple items the order system will calculate the shipping cost per item via percentage (being weight based). You will only be charged a partial shipping charge for a returned item. The total refund will never exceed the total of the original shipping cost.

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