Representing 3800 Stores Worldwide
"World's Largest Hardware Store"®
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Frequently Asked Questions (FAQ)


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Can I get a catalog?
We offer seasonal catalogs through participating local stores. Find a store near you by using our Store Locator.
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I just received my order and you sent the wrong item!
We hope to make shopping at our site a positive experience every time and apologize if we made an error with your order. We will work to get this taken care of as quickly as possible. You can reach our Customer Care Representatives at 855-828-9792, by e-mail at helpline@doitbest.com.
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Do you offer gift-wrapping?
At this time, we do not offer gift-wrapping. If you would like to send your order as a gift, you can check the "Send as a Gift" box at the bottom of the shipping address page during the order process. This will ensure the prices of the items you are shipping are not located on the packing slip. You can even type a personalized message to the recipient!
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What forms of payment do you accept?
We accept Visa, Discover, American Express, MasterCard, Google Checkout, and Paypal.
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Is there a store near me?
We have over 4,300 Do it Best retailers worldwide, with stores in every state of the US! Our Store Locator is a great way to find a local store. Click on the following link: Store Locator then enter your zip code or select your state.
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How do I return an item?
The most convenient way to return an order is by using the return label provided with your original shipment. This lets you return your order directly to our warehouse.
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Can I use a personal check or money order?
We accept money orders, but not personal checks. You can send a money order to Do it Best Corp., P.O. Box 868, 6502 Nelson Rd., Ft. Wayne, IN 46803, Attn: E-Commerce.
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When will my order arrive / Has my order shipped / What is the status of my order?
Tracking your order is very easy. Click on the Track Order link in the right hand side of our Web site under Customer Care, then click on your order number. If your order number isn't listed, click here: Order number is not listed. Enter your e-mail address and order number and click submit. Your order information will appear on the screen.
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Do you have a toll-free number to call?
Yes! You can reach us toll-free at: 855-828-9792. You can also e-mail one of our Customer Care Representatives at helpline@doitbest.com.
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My order arrived damaged, what should I do?
If your order arrived by UPS, we will have UPS pick it up. Please re-package the order, with the paperwork inside, and attach the return label to the outside of the box. Contact one of our Customer Care Representatives at 855-828-9792 or by email at helpline@doitbest.com. UPS will arrive within seven business days to pick it up. If you are not going to be home, please leave the package where UPS would normally make a delivery. If UPS misses you, they will leave a pick up notice indicating when they will return.
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Is there a number I can call to place an order over the phone?
Yes, if you would like to place an order over the phone, please call our Customer Care line at 855-828-9792. Or, if you prefer, we can call you. If you would like for us to call you please email your name and telephone number to helpline@doitbest.com
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How do I find out my shipping cost?
Shipping costs are provided very early in the order process. We provide an initial estimate in your shopping cart, and then provide additional shipping options in Step 2 of the order process. All of the shipping options and costs will be listed before any credit card information is required. There is no obligation to complete the order after reviewing the shipping costs.
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Do you ship to destinations outside of the USA?
We do ship to APO/FPO addresses overseas, but otherwise we do not ship outside the United States. USPS Priority Mail is your only option for shipping to Puerto Rico, American Samoa, Guam, Marianas Pacific, Palau, Virgin Islands, and APO/FPO addresses.
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Do you have gift certificates?
At this time we do accept gift cards as a form of payment for online orders. Unfortunately, we do not currently sell gift certificates or gift cards online. Many of our local stores do offer gift certificates in their stores. Would you like to be notified when we do offer gift cards online? Let our Customer Care Representatives know at helpline@doitbest.com and they will add you to our list of people interested in gift cards.
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Is the online price the same as in store price?
Our goal is to offer the best possible prices on doitbest.com as well as in our Do it Best stores. Sometimes an online price will not match a price that is offered in your local store.The local price may require additional handling, may not be available or may have other factors that influence the price difference from the online price. Please Note: Prices shown on doitbest.com are online prices only. Products that are shown as “Available for Ship-to-Store” may be shipped to stores that accept Ship-to-Store deliveries using the online price. Payment is required at the time of order. Your local Do it Best store may not honor online pricing found on doitbest.com. If you wish to purchase an item at your local store, the in-store pricing will apply.
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How do I start a Do It Best store?
We have a large network of over 4,300 independently owned retailers as part of the Do it Best family. We always welcome interested retailers to investigate joining our retail membership. You may contact our Member Services department at (260) 748-5551 to obtain information regarding opening a Do it Best store. If you prefer, Customer Care can forward your information to Member Services on your behalf.
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Where can I find an MSDS for a Do it Best product?
Customer care would be more than happy to email or fax the MSDS to you. Please click here for the MSDS request form or call us at 855-828-9792 to request your MSDS.
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My promotion code won't/didn't work!
Promotion codes can be set up in various ways. Some examples are one-time use codes, or codes for specific departments. When you enter the promotion code in the text field and click Enter, a message will normally display any reasons why the promotion code is not being applied to your order. If this does not occur, please contact our Customer Care Representatives at 855-828-9792, by e-mail at helpline@doitbest.com.
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When will my order ship?
Generally, orders placed before 5:00pm (EST) ship the next business day. Orders placed after 5:00pm will typically ship in two business days. If we encounter problems with your order, we will notify you by email or telephone as soon as possible.
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How do I change my order?
You can change your order, you can do so until it enters the shipping process. That is normally at 5pm (EST) Sunday through Friday. If you would like to change your order you will first need to cancel your original order, go to our Returns Policy page for instructions on cancelling your order. After you have cancelled your original order you can place the order again with the needed corrections. If your order has already entered the shipping process and cannot be cancelled, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges. Returns Policy
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How do I cancel my order?
If you need to cancel your order, you can do so until it enters the shipping process. That is normally at 5pm (EST) Sunday through Friday. If you would like to cancel or change your order, go to our Returns Policy page for instructions. If your order has already entered the shipping process and cannot be cancelled, you can return the item(s) to us. We will refund you the cost of the item(s), but cannot refund the shipping charges. Returns Policy
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My promotion code won't/didn't work!
Promotion codes can be set up in various ways. Some examples are one-time use codes, or codes for specific departments. When you enter the promotion code in the text field and click Enter, a message will normally display any reasons why the promotion code is not being applied to your order. If this does not occur, please contact our Customer Care Representatives at 855-828-9792, by e-mail at helpline@doitbest.com.
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What shipping options are available?
We have many shipping options available: UPS Ground, Next Day Air, Second Day Air, and USPS Priority Mail. For larger orders, we might be able to have the item(s) shipped via common carrier.
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Why can't I ship an item via Ship-to-Store
In order for an item to be shipped using the FREE Ship-to-Store feature, the item must be available in the warehouse that services your local store. If the item is out of stock in the warehouse or the store does not offer the Ship-to-Store feature, you will need to order using one of our standard or express shipping methods (shipping charges apply). Some items may be too large or may damage easily. These items typically require Ship-to-Store as your only shipping option.
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Why can't I checkout using Ship-to-Store?
In order to use the Ship-to-Store feature, you must come from your local store's website or must find a participating Ship-to-Store location through the store locator in the upper right hand corner of the website. Once you have chosen your preferred online store, the website will verify that the product is available in the local warehouse. If the item is available, you will see "Available for Ship-to-Store" underneath the product name in the shopping cart. If the text reads "Not Available via Ship-to-Store" the item is not available for this option and the Ship-to-Store delivery method will disappear.
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Where is the Proceed to Checkout button?
doitbest.com offers a wide variety of products from its online catalog. Many products are large, easily broken, or are too heavy to ship via UPS or the US Postal systems. If the item is Ship-to-Store Only, you will need to select a local Ship-to-Store participating location. Click the store locator at the top right section of the website, enter your zip code and select Ship-to-Store as your store option. Once this results appear, select the closest Do it Best location by clicking the "Choose the Store" button. You will be returned to the shopping cart to continue your checkout. If the item is not available in the local warehouse, you will still return to the shopping cart, but you will not be able to complete the order for that item. If you have multiple items in your cart, remove the items that display "Not available via Ship-to-Store". You will then be able to complete the remainder of your checkout online. You may want to contact your locally store to see if they can order the item for when it becomes available.
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How do I apply a not for profit tax id to my order?
To apply a not for profit tax id to an order, there is an approval process first. Please call us at 855-828-9792 from 7:30 am to 7:00 pm Eastern. We will ask you for your tax exempt certificate. Or, if you prefer, fax your certificate to 260-748-5409 along with your contact information. Once we have approved it, you can enter your tax id number on the Shopping Cart page to get a tax exemption on your order. If you have any questions regarding this, you can also email us: helpline@doitbest.com
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Can I use my Rewards Card on DoitBest.com?
The rewards cards are specific to member stores. Please contact the local store where you applied for your rewards card to find out detailed information on how the rewards work and the benefits you can receive.

At this time, online purchases at DoitBest.com do not count towards rewards purchases.
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