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Ship-to-Store is a free shipping option that allows you to shop online, place an order and have the order shipped to your local Do it Best store.

Do it Best is a co-op of 4,100 independently owned hardware and home improvement retailers. You must choose a participating store to use this great shipping option.

Ship-to-Store Details

- Order Processing   - Returns  
- Holding Period   - Exchanges  

Order Processing
You pay for the order online through the standard secure checkout process.

You will receive an order confirmation email from when you place the order online. This email will provide an estimated delivery date to the store based on current shipping schedules. This date is only an estimate and situations may occur that cause this to change.

When the local store has the items ready for you, you will receive an order pickup notice by email sent to the email address you provided during the checkout process. If there are any significant delays beyond the original expected delivery date, the local store will keep you updated at this email address as well. 
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Holding Period

The holding period for Ship-to-Store orders is 10 days from the day the order pickup notice is sent. We will send you an order pickup reminder after 8 days have passed if your order has still not been picked up. After the 10th day, we will consider the order abandoned, cancel the order and send the items back to stock. You will be refunded the original order amount less a 20% restocking fee. This will be credited to the credit card used to make the original purchase. 
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We request that you return items purchased using Ship-to-Store to the local store from which the order was picked up. Many of the items available on for this method of shipment are not available for sending by way of UPS or USPS; these items must be returned to the local store. If you want to return an item from a Ship-to-Store order to by UPS or USPS, please contact our Customer Care staff at (260) 748-7175 and we will instruct you on how to accomplish this.

A 20% restocking fee may apply to Ship-to-Store orders.  This will be determined by the store at the time of the return.
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Since the sale occurs online through, the original item must be returned to, which will then issue you a credit or a replacement order for the original transaction. When you return the item to the store, the store will notify that it has been returned and then will process that refund or replacement for you.
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