We love our customers, and we will do our best to make sure everyone is completely satisfied with every transaction! That being said we are a small business and we rely on some guidelines to make sure returns are handled appropriately to benefit both our customers and our business.

No returns or exchanges without a receipt

We can accept any proof of purchase generated from our store's point of sale system. This includes paper receipts, pictures of in-store paper receipts, email copies of receipts, and employee-retrieved receipts from house accounts. If you do not have an account, we will not be able to retrieve a copy of your receipt.

We will be happy to look up your recent purchases and receipts that were purchased within the last year on an account if you had provided your information at the register at the time of purchase.

To prevent abuse of our exchange program and fraud there is no exception to this rule.

30 - Day return policy

We accept returns and exchanges for most unopened items with original receipt within 30 days of purchase. With approval, special orders may be returned within 7 days with the original receipt and will have a restocking fee based on the item. Livestock equipment, feed, pet food, paint, ladders, and circuit breakers cannot be returned or exchanged.

We must be able to sell the product you return

The product and packaging of the item you are returning must be in a condition we can sell to another customer. Please keep this in mind when unboxing your item.

If your product had failed due to a manufacturing defect within 30 days of purchase, we will exchange it for a new one. This does not cover damage from improper use of the item. Woodland Ag & Home is not responsible for any damage to an item once it has been purchased.

We stand behind our product

If one of our products manufactured by the “Do It Best Company” fail within the warranty period bring it back to our store and we will gladly exchange it for a new one or use the credit toward another product.

If you have a product from another manufacturer purchased in our store you will have to contact that manufacturer for warranty information. 

In-Store returns only

All returns or exchanges must be done in-store. We cannot refund a transaction over the phone or by email.

No returns on Toilet supplies and accessories

For hygienic reasons, we cannot accept returns on plungers, plumbing snakes, and opened toilet accessories such as toilet seats and flappers.

Executive Summary: If you need to make a return, call Customer Service at (833) 800-5906.

Longer Version:

When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents.

Returning Via Your Local Store The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Ship-to-Store Do it Best member store. To find your nearest Ship-to-Store location, visit the store locator, enter your location, and apply the "Only Ship-to-Store" filter. Once the store receives your item, they will inform us you've returned it, and we will credit the purchase price back onto your credit card. Your original shipping charge will not be refunded.

Returning Via Shipping If you are unable to return it to a local Do it Best member store and have to ship it back to us, you will need to first contact our Customer Service Department:

Telephone: (833) 800-5906 M-F 8:00a-6:30p EST 

Email: customerservice@doitbest.com

Customer Service will issue you a Return Goods Authorization (RGA) number, and let you know which of our warehouse locations you'll be sending it to.

*If the item arrived to you damaged, is defective, or is incomplete, we will email a call tag for you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. If not damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will not be refunded. 

Once you've shipped the item, call or email Customer Service with the tracking number. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Failure to utilize the RGA number or to inform us of your tracking number will result in your refund being delayed, and in some cases even forfeited. So make sure to retain proof of return shipment and delivery of returned products.

Refund Time Frame Rest assured, we will immediately refund your card, and will email you a receipt showing this. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.

Exceptions Some items cannot be returned. These include, but are not limited to:

• Personal Protective Equipment (such as face masks) if the packaging has been opened.
• Food items, toiletries, and other health/personal care products.
• Propane tanks.
• Gas-powered equipment, unless it is in brand new, never-been-used condition.
• Generators and related accessories.
• Items that are missing packaging, or are no longer in re-sellable condition.

*Select power tools and similar products that have arrived defective or damaged may not be eligible for a direct return. Please call customer service at (833) 800-5906 for disposition. 

Note: Some items may be subject to a 20% restocking fee.