30-day Return Policy
If you need to make a return, call Customer Service at (855) 828-9792.
When buying from this website, you have a 30-day window from the date of purchase in which to return the item. Returns must include the item in new condition in its original packaging, with all shipped parts, accessories, and documents.
Returning Via Your Local Store
The quickest and easiest way to return an item you have purchased on this website is to take it to your nearest Ship-to-Store Do it Best member store. To find your nearest Ship-to-Store location, visit the store locator, enter your location, and apply the "Only Ship-to-Store" filter. Once the store receives your item, they will inform us you've returned it, and we will credit the purchase price back onto your credit card. Your original shipping charge will not be refunded.
Returning Via Shipping
If you are unable to return it to a local Do it Best member store and have to ship it back to us, you will need to first contact our Customer Service Department:
Telephone: (855) 828-9792 M-F 8:00a-6:30p EST
Customer Service will issue you a Return Merchandise Authorization (RMA) number and let you know which of our warehouse locations you'll be sending it to.
*If the item arrived to you damaged, is defective, or is incomplete, we will email a prepaid shipping label for you to print out and apply to the shipping box, and we will refund both the purchase price and the original shipping charges. If not damaged or defective, you will need to pay to ship the item back to us, and your original shipping charge will not be refunded.
Once you've shipped the item, call or email Customer Service with the tracking number. As soon as we verify the item has arrived safely back at our warehouse, we will refund the appropriate amount back onto your credit card. Failure to utilize the RMA number or to inform us of your tracking number will result in your refund being delayed and, in some cases, even forfeited. So make sure to retain proof of return shipment and delivery of returned products.
Refund Time Frame
Rest assured, we will immediately refund your card and will email you a receipt showing this. However, please note that your card's issuing financial institution has a certain amount of time before they are obligated to apply that amount to your account. Some banks will do it within a day, but most take 3-7 business days.
Some items cannot be returned. These include, but are not limited to:
- Personal Protective Equipment (such as face masks) if the packaging has been opened.
- Food items, toiletries, and other health/personal care products.
- Propane tanks.
- Gas-powered equipment, unless it is in brand new, never-been-used condition.
- Generators and related accessories.
- Water heaters.
- Any item that requires assembly and has already been assembled and removed from its original packaging.
- Items that are missing packaging or are no longer in re-sellable condition.
*Select power tools and similar products that have arrived defective or damaged may not be eligible for a direct return. Please call customer service at (855) 828-9792 for disposition.
Note: Some items may be subject to a 20% restocking fee.