FAQ
Ask Away
Frequently Asked Questions
Got a question? You're in good company. Here are the ones we hear most often at the counter. If yours isn't here, give your nearest store a call.
Visiting Randy's Hardware
Hours, locations, and pickup. Click a question to see the answer.
What are your hours, including holidays?
Each Randy's Hardware store sets its own hours, so check our Hours & Locations page before you head over.
All of our stores close on Easter, Thanksgiving, and Christmas so our team can spend the day with family. Our website never closes, though. You can shop with us online 24/7.
Where are you located, and is there parking?
We have four stores in the Shenandoah Valley and beyond: Timberville, Bridgewater, Mount Jackson, and Ruckersville. Whichever store is closest, you'll find the same friendly folks ready to help you find the right part or talk through your next project.
Every store has plenty of convenient parking, so a quick pickup is easy. Click a location above for its address, directions, and hours.
Do you offer curbside pickup?
Yes! When you arrive, just give your store a call and we'll bring your order out to you.
Timberville: (540) 896-5403
Bridgewater: (540) 828-3801
Mount Jackson: (540) 477-3129
Ruckersville: (434) 481-1974
Products and Services
Services, rentals, propane, and special orders.
What in-store services do you offer?
Need something sharpened, cut to size, or brought back to life? Every Randy's Hardware location offers handy services like sharpening, glass cutting, lamp repair, and more. Just bring it by and our team will take care of it or point you in the right direction.
See our full list of services for everything we can help with.
Do you rent tools or equipment?
Yes! Got a big project but don't want to buy a tool you'll only use once? Renting is a smart way to go. Our Timberville store carries our full lineup of tool and equipment rentals, and you'll find the rental essentials at our Bridgewater and Mount Jackson stores.
Browse our rentals online, or stop by and we'll help you find the right equipment for the job.
Do you fill propane tanks?
We don't refill tanks, but every Randy's Hardware location offers propane tank exchange. Swap your empty tank for a full one and you'll be back to grilling in no time.
For everyone's safety, please leave your tank outside and let a team member know you're here for an exchange. We'll take it from there.
Can you special order items that aren't in stock?
Absolutely! If you don't see what you need on our shelves or our website, just ask. With access to a huge catalog of products, we can usually track it down and order it for you.
Stop by any of our stores or give us a call, and we'll do our best to get it into your hands.
Ordering & Delivery
Delivery, payment, and Pro Accounts.
Do you deliver locally, and is there a fee?
Yes! Whether you need something big brought out or you're just short on time, we deliver within a limited area. There's a delivery fee, and the cost depends on where you're located.
Contact us to see if your address is covered and get a delivery quote. We'll help you find the easiest way to get your order home.
What payment methods do you accept?
We keep paying easy. We accept all major credit cards and checks.
In the trades? Ask about a Pro Account to save on every qualifying purchase.
Store Policies
Returns, exchanges, and Pro Accounts.
What's your return and exchange policy?
Changed your mind, or got something that isn't working right? No problem. We accept returns within 60 days on items that are defective, or unused and in resalable condition.
Please bring your receipt, since it's required for a full refund. Some storm-related supplies can't be returned. If you have questions about a specific item, our store management team is happy to help.
Do you have a contractor or Pro Account program?
Yes! If you're in the trades, a Randy's Hardware Pro Account helps you save on the work you already do. You'll save 5% on all qualifying purchases, plus an extra 5% for your first six months. That's 10% off to start.
Whether you're grabbing fasteners for one job or stocking up for the season, the savings add up fast. Learn more about Pro Accounts.
Loyalty & Community
Rewards, sponsorships, and joining our team.
How does the Best Rewards program work?
Every trip to Randy's Hardware can pay off! Join Do it Best's Best Rewards program and you'll earn points on every purchase, from a single light bulb to supplies for your next big project. Those points turn into real savings on future trips, so the more you shop, the more you save.
Signing up is quick and free. Just ask any team member next time you're in. Learn more about Best Rewards.
Do you sponsor local events or groups?
We do! Supporting our community is one of our favorite parts of being your local hardware store. Sponsorship requests are reviewed case by case, and each store's manager decides what that location can support.
Contact us to tell us about your event or group, and we'll be glad to take a look.
Are you hiring, and how do I apply?
We're always happy to meet good people! We accept applications year-round, and when a well-qualified candidate comes along, we'll do our best to find them a place on the Randy's Hardware team.
Apply online or stop by any of our stores to apply in person.
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